RETURNS & EXCHANGES

RETURNS

Need to return an item? Please fill out this form.

• Only regular priced items may be returned for a refund. 
• Used items can not be returned.
• Return Form must be submitted within 10 days of item delivery 
• Returned items must be unused in NEW condition.
• Customers are responsible for return shipping fees. 
• Please allow 48-72 hours for a response after Return Form is submitted. 

DO NOT SHIP items back to us WITHOUT filling out the form linked above  

Return Refunds

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Once your returned item is received and inspected and it meets our return requirements, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We can only refund to the original payment method. 

Late or missing refunds (if applicable)
If you haven’t received a refund after 7-14 days first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@kimbyr.com

Shipping
To return your product mail it to:

 KIMBYR.COM

214 Main St. #497, El Segundo, CA., 90245, United States.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

EXCHANGES

If you need to exchange your item please fill out this form. 

• We only allow exchanges on items if they are defective, damaged or the incorrect size.
• Please allow 48-72 hours for a response after the Exchange Form is submitted. 
• If your product has arrived damaged, has defects or is the wrong size, please take pictures (we will ask for these after responding to your form) and fill out the form linked above. Please allow 7-10 business days for your exchange to be processed and shipped. 

Please return items to:

 KIMBYR.COM

214 Main St. #497, El Segundo, CA., 90245, United States.

COUPON CODES

Only one coupon code can be used per purchase. All Coupon codes and Discount codes must be used and applied at the time of checkout before an order is paid for and processed. Once an item or items are added to the cart, you must press "Checkout" and type the code into the "Discount" area and press "Apply" to see the total update.

Unfortunately, we can not discount any orders after they have been processed. Discounts and Coupon codes can not be retroactively applied to previous purchases since there is no way for us to know whether or not a code was seen "after" the order was already processed. If you encounter an issue at checkout, please screenshot the problem before you pay and send it to us via Facebook Messenger or email us at hello@kimbyr.com