REFUND/EXCHANGE POLICY

RETURNS & EXCHANGES

RETURNS

Only regular priced items may be returned for a refund. You will be issued a store credit for returning sale items. 

To complete your Return/Exchange please contact us at Kimbyr.com@gmail.com within 10 days of receiving your package.

DO NOT SHIP items back to us WITHOUT contacting us to process your Return or Exchange. Used items can not be returned.

We require a receipt or proof of purchase and all items must be in New and Perfect condition. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at kimbyr.com@gmail.com.

Shipping
To return your product, you should mail your product to: PO BOX 3043, Manhattan Beach, CA, 90266, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

EXCHANGES

If you need to exchange your item please contact us at Kimbyr.com@gmail.com within 10 days of receiving your package 

If your product has any damage, defects or is the wrong size, please take pictures and contact us within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable)If 10 days have gone by since you received your items, unfortunately we can’t offer you a refund or exchange.

We only allow exchanges on items if they are defective, damaged or the incorrect size. If you need to exchange your item for the same item, send us an email at Kimbyr.com@gmail.com within 10 days of receiving your package and send your item to:

 KIMBYR.COM

PO BOX 3043, Manhattan Beach, CA, 90266, United States.

COUPON CODES

Only one coupon code can be used per purchase. All Coupon codes and Discount codes must be used and applied at the time of checkout before an order is paid for and processed. Once an item or items are added to the cart, you must press "Checkout" and type the code into the "Discount" area and press "Apply" to see the total update. Unfortunately, we can not discount any orders after they have been processed. Discounts and Coupon codes can not be retroactively applied to previous purchases since there is no way for us to know whether or not a code was seen "after" the order was already processed. If you encounter an issue at checkout, please screenshot the problem before you pay and send it to us via Facebook Messenger or email us at Kimbyr.com@Gmail.com.